Question 1

🌍 Our international online stores

Accepted Answer

Select your country and order easily! We are happy to inform our customers that we ship to all countries in the world ! 🌐 Our online stores are currently available in 10 different languages , with an English version of the store available for international customers. Our online stores by country and language : Select the appropriate language and click on the country! 🌎 International (English) 🇪🇸 Spain 🇩🇪 Germany 🇮🇹 Italy 🇫🇷 France 🇭🇺 Hungary 🇨🇿 Czech Republic 🇷🇴 Romania 🇵🇱 Poland 🇸🇰 Slovakia 📦 Fast and reliable delivery to every country, usually within 2-5 business days . 🌟 Free shipping above a certain order value (may vary by country). ✅ Order now and enjoy convenient delivery to your door , anywhere in the world!

Question 2

⏳ Delivery time

Accepted Answer

It usually takes 2-4 business days to receive your order. 📦 We make every effort to ensure that your package reaches you as quickly as possible. 😊✨

Question 3

🚚 Shipping costs

Accepted Answer

🚚 Delivery by UPS courier 📦 Delivery within 2-4 business days. 💰 Delivery price: PLN 29.90. 🎉 Free delivery over 700 PLN.

Question 4

🏠 Change delivery address

Accepted Answer

🔹 The delivery address can be changed directly with the courier company. 📧 IMPORTANT! When placing your order, make sure you provide a valid email address and phone number! 📅 Before delivery, the courier will send you an email notification of the expected delivery date. 📞 Contact the courier company using the contact details provided in the message! 📲 On the day of delivery, UPS will send you an SMS with the courier's contact details, so you can request a change of delivery address by phone. 📦 For UPS shipping, you can check the status of your package on the UPS website using the tracking number. You can track the delivery status. 🏪 UPS Pickup Point: You can pick up your package at a UPS Pickup Point. You can check the delivery status and available pickup points on the UPS website. 💬 If you need help, chat with us or send us an email. We'll help you change your delivery address, track your package, or find collection points!

Question 5

📦 How can I track my order?

Accepted Answer

Two ways to check your order status: 📦 Click the delivery icon in chat. 🔍 In the "Order Tracking" section in the chat you can check the status of your order the fastest, quickest and easiest! 😊

Question 6

🛍️ Unpacking the package before collection

Accepted Answer

📦❌ The package cannot be opened before collection 🔹 If you have doubts about the contents of the package, the package is damaged or you have ordered a fragile product, take a video or photos while unpacking, where the products are clearly visible! 📹 🔹 In the event of damage or shortages, the complaint will be forwarded to the courier company. The recording can speed up the review process and help in its success. 💬 We'll help you right away via chat or send us an email at hello@fansbrands.com! 📲 Remember that we will help you at every stage! 😊✨

Question 7

🚫 Parcel rejection

Accepted Answer

🔹 If you refuse the package, it will be automatically returned to the sender. 📦🔄 🔹 📬 Important: In this case, return costs may be charged to you if you are not entitled to a free return. 💰🚚 🔹 There are two options: 💳 When paying by card: The shipping cost will be deducted from the purchased amount and the full amount of the order will be refunded. 💵✅ 💰 For cash on delivery orders: If you do not collect your parcel, the cash on delivery option will be disabled and in the future you will only be able to pay by card. 🚫📦 💬 If you have any questions, please write to us on the chat, we will be happy to help! 😊💙

Question 8

🔁 Returning a product

Accepted Answer

🔄📦 How to return a product? 📄 Download the form : If you don't have one, download the returns form and fill it out digitally (using Adobe Acrobat Reader) or print it out. 📦 Packaging : Place the product in a package along with the completed return form. If you completed the form digitally, you can send it by email, but make sure the product is carefully packaged (e.g., protect the shoe box from damage). 📮 Shipping : Smaller products (T-shirts, keychains): Go to your nearest post office and choose the option to send by letter. Registered or priority mail is not required. Larger items (e.g. shoes): Usually the cheapest option is to ship by post. Important : The cost of returning is borne by you, we will not refund these costs. 📍 Return address : 📋 Company: Pit Box Kft. 🌍 Country: Hungary 🏠 Street and house number: Rádi út 1-3 🏙️ City: Vac 📮 Postcode: 2600 ⚠️ Note : Never send a parcel cash on delivery, because we will not be able to receive it and it will be sent back to you! 🔍 Verification and refund : Once we receive the package, we will check its condition and details. If necessary, we will contact you. We will then initiate the refund procedure with the payment providers. 💳 ⏳ Refund : The invoice amount will be transferred to your account according to the information provided by your bank, usually within two weeks. 💬 If you have any questions, please write to us in the chat, we will be happy to help you! 😊✨

Question 9

🔎 Order Status - Tracking

Accepted Answer

📦🔍 Track your order status! 👤 You can check the status of your order at any time in your account. 🚚 To track your parcel: Go to the shipping methods section, where you will find all the information you need. 💬 If you need help, write to us on chat! 😊

Question 10

🔄 180-day money back guarantee

Accepted Answer

↩️🛍️ Buy risk-free with our 180-day money-back guarantee – Official Formula 1 products! Get official products from your favorite Formula 1 teams in complete safety! We offer a 180-day money-back guarantee on all online purchases. 🌟 Why buy from us? 🛡️ Complete sense of security : Your purchases are risk-free. If you are not satisfied, you can return the product within 180 days and we will refund the full amount of your purchase. 🏎️ Official Formula 1 products : Our offer includes official products from Ferrari, Red Bull Racing, Mercedes AMG Petronas and McLaren. ⏩ Easy returns : Fast and easy returns process – just contact us and we'll take care of the rest. 💡 How does it work? 1️⃣ Shop with confidence : Browse our selection and choose official products from your favourite Formula 1 team. 2️⃣ Test at home : Enjoy your new products without worries. 3️⃣ Not satisfied? Simply return the product within 180 days and we'll refund your money. 💥 Now you have nothing to lose! Don't miss out on this unique opportunity! Buy now and enjoy the security of our 180-day money-back guarantee. 🛒 Shop with us, because you are the most important! 😊✨

Question 11

🛒 How can I cancel my order?

Accepted Answer

❌📦 Cancelling an order 🔹 How to cancel? To cancel your order, please contact our customer service here on chat or by email at hello@fansbrands.com 🛎️ 🔹 When is this possible? You can cancel your order if it has not been completed yet. If your order has already been completed and the package has been sent to the courier, unfortunately it will not be possible to cancel, but you can return the product. 🚚📦 ⚠️ Important: If you do not pick up the parcel, the system will automatically add you to the blacklist and in the future you will only be able to place orders with payment in advance by card, the option of payment on delivery will not be available. Thank you for your understanding! 😊

Question 12

✏️ How can I modify my order?

Accepted Answer

If you want to modify your order, here's what you need to know: 💬 Change order: As long as your order has not been completed, you can request a change. If the order has already been completed, unfortunately we cannot change it, but you can return the product. 🔄 Change products: If you want a different size or add an additional product, write to us quickly on the chat and we will help! 🚚 Change delivery address: You can change your delivery address by contacting the courier company. We will help you with that too! 💬 Write to us on chat and we will solve the problem quickly! 😊

Question 13

⚠️ I did not receive an email confirming my order

Accepted Answer

📧❓ I haven't received a confirmation email - What should I do? 🔍 First step : Check your SPAM and PROMOTIONS folders in your mailbox! Often the confirmation email ends up there. ❌ If it's not there : You probably entered the wrong email address. 💬 Contact us via chat so we can correct your email address. 📋 Important : Identify yourself with your name and delivery address so we can help you faster! 😊

Question 14

🔧 I received a faulty product – What should I do?

Accepted Answer

🔧❌ I received a faulty product – What should I do? It is rare that the product you receive differs from your expectations. For example: 🖼️ Product appearance differs from the photo on the website. 📦 The size on the packaging does not match that on the product label. ❌ The product is damaged during transportation or has manufacturing defects. 🔍 What to do? 📸 Take a photo of the faulty product and the problem. 💬 Contact us via chat – send your order number and a brief description of the problem. ⚙️ How do we solve the problem? If your complaint is justified, we will return the product at our expense and replace it or refund your money. 💙 We will help to solve the problem as soon as possible! 😊✨

Question 15

📄 Where can I find an invoice?

Accepted Answer

We typically send your invoice to you once your order has been processed. 🔍 Check it out here: 📧 In your email box (also check your SPAM and PROMOTIONS folders). 👤 If you are a registered user, you can also find the invoice in your account. 💬 If you can't find your invoice, write to us on chat and we will help you complete it! 😊

Question 16

📋 Official data of our company

Accepted Answer

📋 Company : Pit Box Kft. 🏷️ Brand : FansBRANDS® 📍 Address : 🌍 Country : Hungary 🏠 Street and house number : Rádi út 1-3 🏙️ City : Vac 📮 Postcode : 2600 📧 Email : hello@fansbrands.com 🌐 Website : www.fansbrands.hu 🕒 Opening hours : Monday - Friday: 9:00 - 17:00 🏦 Tax Identification Number : 23163885-2-13 📋 Company registration number : 13-09-144768 📅 Date of establishment : 2011/02/15 🏛️ Registered in the Budapest Commercial Court : 2011/02/16 😊 Contact us with confidence!

Question 17

🏎️ FansBRANDS® – Official brand.

Accepted Answer

🏎️ FansBRANDS® – The official brand for Formula 1 fans 🌟 The FansBRANDS® brand is the official meeting place for Formula 1 fans, where a wide selection of original team clothing and accessories awaits! 🏎️ The brand name is legally protected in Hungary and throughout the European Union. 🔒 Additional information about the trademark is available here: Trademark Information . 👈

Question 18

🛡️ 180-day exchange option

Accepted Answer

🛡️ You have 180 days to exchange the product! If you want to exchange your purchased product for a different size or a more expensive product, we will help you with this process! 📦 How can you return a product? In the package you will find a returns form which contains all the necessary information about returning or exchanging the product. 🔹 Can't find the form? If it's not in the package, you can download it from the website. 📄 Download the return form here : Return form 👈 📩 Have any questions? Write to us in the chat and our customer service will be happy to help you! 😊

Question 19

📋 Return address

Accepted Answer

📋 Send product here: 📍 Return address: 🏢 Pit Box Kft. - FansBRANDS® 🏠 Street and house number: Rádi út 1-3 🏙️ City: Vac 🌍 Country: Hungary 📮 Postcode: 2600 📩 Any questions? Chat with us or send us an email at hello@fansbrands.com! 😊

Question 20

📄 Download Return Form

Accepted Answer

If you can't find your returns form, don't worry! Simply download it here 👈, print it out, fill it out with your details and include it with your returned parcel. If you have any additional questions, please write to us on chat and we will be happy to help you! 😊

Question 21

🚀 My package is delayed – What can I do?

Accepted Answer

🚀 My package is delayed – What can I do? 🔍 First steps: 📦 Track your parcel – Check the shipment status on the courier company's website using the tracking number. 📧 Check your email – Check your inbox for shipping notifications (also check your SPAM and Promotions folders). 🛠️ What to do if there is no up-to-date information? 📞 Contacting the courier company – If your package is on its way but has not arrived within the estimated time, please contact the courier company to clarify the shipping details. 💬 Chat with us! – If your parcel status hasn't been updated or you have other questions, our customer service team will help you find out what happened to your order. ⏳ Thank you for your patience! If your package does not arrive on time, we will do everything we can to resolve the issue as quickly as possible. 😊

Question 22

📅 When will I receive my transfer?

Accepted Answer

🔙 Once the returned product has been received and checked, the transfer will be processed within 14 days. 💬 Have any questions? Write to us in the chat and we will be happy to help you! 😊✨

Question 23

💸 Payment Methods

Accepted Answer

Here are the available payment methods in our store: 💵 Cash on delivery (with handling fee of 490 HUF) 💳 Credit Card - Free 💰 PayPal - Free 💼 Corporate payment : Possibility of payment in advance by bank transfer. 🏦 Transfer details Recipient: Pit Box Kft. Bank name: UniCredit Bank IBAN: HU98 1091 8001 0000 0121 7111 0095 SWIFT Code: BACXHUHB

Question 24

💳 Can I pay by card to the courier?

Accepted Answer

🚚 Most courier companies allow you to pay by card on delivery, but this depends on the supplier. 💳 It is worth checking in advance whether a given courier company offers the option of card payments. 💬 If you're not sure, ask us in the chat and we'll be happy to help! 😊

Question 25

🏧 Is it possible to pay by card at the collection point?

Accepted Answer

📦💳 Payment information at the collection point If you choose a pick-up point, ask at the point if they accept card payments. 🛍️ 💬 Do you have any additional questions? Write to us in the chat and we will be happy to help you! 😊

Question 26

🏦 Transfer details

Accepted Answer

💳 This information is needed to make a bank transfer to the account of Pit Box Kft. 💼 Corporate payment : Possibility of payment in advance by bank transfer. 🏦 Transfer details Recipient: Pit Box Kft. Bank name: UniCredit Bank IBAN: HU98 1091 8001 0000 0121 7111 0095 SWIFT CODE (BIC): BACXHUHB

Question 27

💰 Shopping in installments?

Accepted Answer

❌💳 Installment purchases are currently unavailable Our online store does not currently offer the option of purchasing by installments. 💬 However, if we receive more such inquiries, we will consider introducing a credit option. 😊

Question 28

⚡ Why did my online payment fail?

Accepted Answer

💳⚠️ Common mistakes when paying online 🔍 Check out the following: 💰 Account Funds : Make sure you have enough funds in your account to complete the transaction. 🔒 Spending Limits : Check if you have exceeded your daily or transaction limits. 📲 Authorization Required : Some banks may require additional authorization via mobile app or SMS. Contact your bank for details. 💳 Payment via PayPal : The system will redirect you to the PayPal website. If you don't have a PayPal account yet, you can create one for free. ⚠️ IMPORTANT! If you interrupt your online payment, your order may be canceled due to timeout. 💬 If you need further help, please write to us on chat and we will be happy to help you! 😊

Question 29

💬 How to redeem coupon code and voucher code?

Accepted Answer

If you are having trouble using your coupon code or voucher code, please follow the steps below to make sure it works! Step by step: 🛒 Add products to cart Select products on our website and add them to your cart. 💳 Go to payment Once you have finished shopping, click on your shopping cart and then select "Proceed to Checkout." 🎟️ Enter coupon code or voucher code On the payment page, find the "Coupon Code" field and enter the code you received or the voucher code. ✅ Click the "Redeem" button After entering the coupon code or voucher code, click the "Redeem" button to confirm. 💸 Check the discount The system will automatically validate the code and the discount will appear in the final order amount. We have attached an image where you can see what exactly you need to do:  If you still have questions, please contact us via chat or email! 😊

Question 30

⏳ What is the warranty period?

Accepted Answer

⏳📋 Warranty Questions – What You Need to Know In warranty matters, it is important to be aware of what proper use means. 🛠️ We have tried to collect all the relevant information so that the product you ordered remains in good condition and you are aware of the warranty conditions. ✅ Let's get started! 1️⃣ 1 year FansBRANDS® warranty 🛒 Products available in the FansBRANDS® store usually come with a 1-year manufacturer's warranty! 2️⃣ 2 years warranty on watches 🕒 For watches available at FansBRANDS®, e.g. Ferrari watches, we offer a 2-year manufacturer's warranty. 💬 Do you have any additional questions? Write to us in the chat and we will be happy to help you! 😊

Question 31

🎯 What products are covered by warranty?

Accepted Answer

📦✨ What is the warranty for? ✅ For practically everything: 👟 Shoes , 👕 T-shirts , 🧢 hats , 🧥 sweaters , 👖 pants and all other clothes. 🎒 Accessories : e.g. wallets, bags. ❌ What is not covered by the warranty: 📚 Books , 💐 perfumes , 🥛 delicate products such as mugs. 💡 Important! For fragile products, record a video when opening the package! 🎥 This is important because if the product is damaged during shipping, the recording can be used as evidence of damage. 💬 Have any questions? Write to us in the chat and we will be happy to help you! 😊

Question 32

🔧 What warranty issues can occur?

Accepted Answer

👕🔧 Warranty Issues with Clothing It's a sensitive topic when it comes to clothing, but FansBRANDS® always does its best to ensure that genuine warranty issues are resolved fairly. 😊 ❌ Problems not covered by warranty: Many try to replace products that are torn, damaged by washing, or mistreated, but these issues are not covered by the warranty. ✅ Warranty Issues: The warranty only covers manufacturing defects that occur under normal use. These are defects that were present at the time of sale but were not noticeable. Examples: 🪡 Seam errors 🧵 Gluing errors 🧶 Material defects 💬 Do you have any questions or concerns about the warranty nature of the problem? Write to us on the chat and we will be happy to help you! 😊

Question 33

📄 What is not a warranty issue?

Accepted Answer

🔄⚠️ Warranty replacement – What is worth knowing? Many would like us to replace their products, but unfortunately in many cases we encounter problems resulting from improper use of the product. 👕 Why are we able to identify the problem? At FansBRANDS® we don't just sell our products, we also wear and use them every day. We know exactly how to treat and use them correctly. 📋 Problems not covered by warranty: 🔧 Light cracks or damage : This is not a covered defect. 🧺 Washing errors : If, despite following the washing instructions, washing at too high a temperature causes fading or damage, this is not a warranty issue. 🚫 Improper use : For example, our shoes are not suitable for playing football or other sports - damage resulting from such activities is immediately noticeable and is not covered by the warranty. 💡 Important : If you have any doubts about your problem, write to us on the chat and we will help you clarify the situation! 😊

Question 34

🌟 Special Warranty Issues

Accepted Answer

🔄❗ Extreme cases – What to do? There may be extreme cases where the product parameters differ from those described. In such cases, we replace the product at the company's expense and cover the shipping costs! 😊 ✅ Examples of extreme cases: 👟 Shoe size difference : If the shoe size does not match the one on the package. We exchange! 🖼️ Changed product image : If the image on the website does not reflect the product you received. We will replace it! (Exception: products where only the graphic is visible because the product has not been manufactured yet.) 💬 Do you have a similar problem? Write to us on the chat and we will help you quickly! ✨🚚

Question 35

❌ Damaged packaging upon delivery?

Accepted Answer

🚚 If the package delivered by the courier is visibly damaged, follow these steps: 📸 Take a photo of the damage before picking up the package. 📝 Ask the courier to prepare a damage report. 🎥 Recommended : Record a video while unpacking the package to document the contents and any damage. 💬 Got a problem? Write to us on the chat and we will help you with the next steps! 😊

Question 36

🛠️ Guarantee for delicate products

Accepted Answer

🛠️ Guarantee for delicate products Delicate products (e.g. 🥛 cups, 🍶 glass) require special care during transport. ✅ Important information: 🎥 Record a video while unpacking the package to prove any damage. 📸 Document the damaged product with photos if a problem occurs. ❌ Cases excluding the guarantee: 🚫 If damage did not occur during transportation. 🚫 In case of improper use. 💬 Have questions about delicate products? Write to us in the chat and we will be happy to help you! 😊

NZP – Everything you need to know

Your cart

Sklep z Formuły 1™

Informacje

Extras

Choose options

🔥 BLACK FRIDAY

NZP – Everything you need to know