General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF TRADER (GTC)

https://fansbrands.pl/ - valid from the following date: 2024-11-01

Preamble

Welcome to our website. Thank you for choosing us for your purchase. Your trust in us is greatly appreciated. These T&Cs of the online shop were prepared using the generator Fogyasztó Barát ÁSZF.

If you have any questions regarding these General Terms and Conditions, the use of the website, specific products, the purchasing process or if you wish to discuss your individual needs with us, please contact our staff using the contact details provided below!

Print: Service Provider Data (Seller, Company)

Name : Pit Box Kft.

Registered office : 2600 Vác, Rózsa utca 3/A 1em. 2 att. Mailing address : 2600 Vác, Rózsa utca 3/A 1em. 2 att. Registration authority : Fővárosi Törvényszék Cégbírósága Company registration number : 13-09-144768.

Tax Identification Number : 23163885-2-13 Represented by : Chertes Levente Csaba

Phone number : +48 (22) 103-24-07

Email : sales@fansbrands.com

Website: https://fansbrands.pl/

Bank account number: HU98109180010000012171110095

SWIFT code: BACXHUHB

Data protection registration number : NAIH-103878/2016

Hosting provider details

Name : UNAS Online Kft.

Registered office : 9400 Sopron, Kőszegi út 14.

Contact details : unas@unas.hu

Website : unas.hu

Name : Shopify Commerce Singapore Pte. Ltd.

Registered Office : 77 Robinson Road, #13-00 Robinson 77, Singapore 068896

Contact details:

Website: https://www.shopify.com/

Definitions

Product : any movable item, including water, gas and electricity in containers, bottles or otherwise in a limited quantity or of a specified volume, and movable items that contain digital content or digital services or are connected to them in such a way that the Product could not be used as intended without the digital content or digital services (hereinafter: Product containing digital elements) offered for sale on the website.

Product incorporating digital elements : movable items that incorporate or are linked to digital content or digital services in such a way that the Product would not be fit for its intended purpose without the digital content or digital service.

Parties : Seller and Buyer jointly

Consumer : a natural person acting for purposes unrelated to their independent professional and economic activity, who buys, orders, receives, uses, exploits or is related to goods. Recipient of commercial information, offers. The Rules of the Conciliation Council in the scope of its application - on the online system for resolving consumer disputes, as well as Regulation of the European Parliament and of the Council 2006/2004/EC and 524/2013/EU of 21 May 2013 amending Directive 2009/22/EC to exclude the application of the Council Regulation - in addition to the above, a consumer is considered to be a person acting for purposes unrelated to their independent professional and economic activity, separately a civil organization within the meaning of the law, a church legal person, a residential building, a housing cooperative, who purchases goods, orders, receives, uses, exploits or commercial information or an offer related to the goods of the addressee. Within the internal market, based on the buyer's nationality, place of residence or place of establishment with unjustified restrictions on content based on territory and other forms of discrimination in action against, and Regulations 2006/2004/EC and (EU) 2017/2394, and of the European Parliament and of the European Parliament and for the purposes of Council Regulation [hereinafter: Regulation (EU) 2018/302], the consumer is considered to be, in addition to the above, an enterprise that is considered to be a customer in accordance with Regulation (EU) 2018/302

Consumer contract : a contract in which one of the parties qualifies as a consumer.

Digital content : data created or delivered in digital form

Functionality : the ability of a Product that includes digital elements, digital content or a digital service to achieve its intended purposes.

Manufacturer : the manufacturer of the Product or, in the case of imported Products, the importer who introduces the Product into the territory of the European Union, or any other person who presents himself as the manufacturer by indicating his name, trademark or other distinguishing mark on the Product.

Interoperability : the ability of a Product containing digital elements, digital content or a digital service to work with hardware and software other than that typically used with the same type of Product, digital content or digital service.

Compatibility : the ability of a Product containing digital elements, digital content or digital service to interoperate, without the need for conversion, with hardware and software other than that typically used with the same type of Product, digital content or digital service.

Website : this website used to conclude the contract

Agreement : sales agreement concluded between the Seller and the Buyer via the Website and e-mail.

Durable medium : any device enabling a consumer or entrepreneur to store data addressed to him personally, in a way that allows access to this data in the future, for a period appropriate to the purposes for which the data are used, and to display the stored data in an unchanged form.

Device for remote communication : a device that is suitable for making a contractual statement in order to conclude a contract without the physical presence of the parties. In particular, such a device is an addressed or unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax or a device providing access to the Internet

Distance contract : a consumer contract concluded as part of a distance selling system organised for the purpose of delivering the Products and services covered by the contract, without the simultaneous physical presence of the parties, in a way in which the parties to the contract use a device enabling distance communication for the sole purpose of concluding the contract.

Business : A person acting within the scope of his or her profession, occupation or business activity.

Buyer/You: the person making the purchase offer and concluding the contract via the Website.

Guarantee : in the case of contracts concluded between a consumer and an Entrepreneur (hereinafter referred to as: consumer contract),

a commercial guarantee of performance of the contract, undertaken voluntarily by the Entrepreneur for the proper performance of the contract, going beyond or in the absence of any obligation provided for by law, and
mandatory legal guarantee according to the Hungarian Civil Code

Purchase Price : the remuneration payable for the Product and the provision of digital content.

Relevant legal provisions

The provisions of Hungarian law and regulations shall apply to the Agreement, including but not limited to the following: Act CLV 1997 on Consumer Protection Act CVIII of 2001 on Certain Matters Related to Electronic Commerce Services and Information Society Services Act V of 2013 on the Hungarian Civil Code Government Decree 151/2003 (IX.22.) on Mandatory Warranty for Durable Goods Government Regulation 45/2014 (II.26.) on Detailed Rules for Concluding Contracts between Consumers and Entrepreneurs Regulation 19/2014. (IV.29.) of the Minister of National Economy on the principles of procedure for the administration of warranty and guarantee claims concerning durable goods sold on the basis of contracts between consumers and traders Act LXXVI of 1999 on copyright Act CXII of 2011 on informational self-determination and freedom of information REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on unjustified geo-blocking and other forms of discrimination against customers based on nationality, place of residence or place of establishment in the internal market and amending Regulations 2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation 95/46/EC (General Data Protection Regulation) Government Decree 373/2021 (VI. 30.) on detailed rules for contracts for the purchase of goods, the supply of digital content and digital services between consumers and businesses

Scope and acceptance of the General Terms and Conditions

The content of the contract concluded between us is determined, in addition to the provisions of the relevant applicable legal regulations, by these General Terms and Conditions (hereinafter: GTC). In this respect, these GTC define the rights and obligations of the user and us, the conditions for concluding the contract, the deadlines for performance, the terms of delivery and payment, the principles of liability and the conditions for exercising the right to terminate the contract.

Technical information necessary for the use of the Website, which is not included in these T&Cs, will be provided through additional information available on the Website.

Before placing an order, please read the provisions of these T&Cs.

Language and form of contract

The language of contracts concluded on the basis of these T&Cs is English.

Agreements concluded on the basis of these GTC shall not be deemed to be written agreements and such agreements shall not be submitted by the Seller.

E-invoice

Our company uses e-invoicing in accordance with section 175 of Act CXXVII of 2007. By accepting these T&Cs, you consent to receiving electronic invoices and to the use of e-invoicing.

Prices

Prices are given in PLN, including 23% VAT. The Seller may modify prices from time to time due to business policy. Such price change does not apply to contracts already concluded. If the Seller has stated an incorrect price and an order for a given Product has been received, but the parties have not yet concluded an agreement, the Seller will take action in accordance with the section under the heading "Procedure in the event of an incorrect price" in this document.

Procedure in case of incorrect price

The price given below is considered to be clearly incorrect:

Price 0, the price reduced by the discount, where the discount is incorrectly indicated (e.g. in the case of Products whose price is 1000 with a 20% discount, a price of 500 is indicated).

If the price is incorrectly stated, the Seller offers the opportunity to purchase the Product at the actual price, and the Buyer, taking into account this information, can decide whether to order the Product at such actual price or cancel the order without any negative legal consequences.

Complaint Management and Remedies

The Consumer may report consumer concerns regarding any Product or the Seller's activity to the following contact details:

If the consumer has a warranty claim related to the Product or the Seller's conduct, a complaint regarding the Seller's actions or omissions may be filed using the following contact details and methods:

In writing via the following website: https://fansbrands.pl/

In writing via the following email address: sales@fansbrands.com

In writing by post: 2600 Vác, Rózsa utca 3/A 1em. 2 att.

A consumer may submit an oral or written complaint to the Company regarding the conduct , actions or omissions of the Company or a person acting in the name or on behalf of the Company that are directly related to the distribution or sale of Products to consumers.

The entrepreneur is obliged to promptly consider a complaint submitted orally and , if necessary, provide remedies . If the consumer is not satisfied with the manner in which the complaint has been handled or if the complaint cannot be considered immediately, the entrepreneur is obliged to immediately draw up a complaint protocol and its position on the complaint, and in the case of a complaint submitted in person - to provide a copy to the consumer on site. If the oral complaint was submitted by telephone or using other means of electronic communication, the protocol together with the substantive response must be sent to the consumer no later than within 30 days, in accordance with the provisions on the obligation to respond to written complaints. Otherwise, the Seller shall take action in relation to the written complaint in the following manner. Unless otherwise provided for in a directly applicable legal act of the European Union, the Enterprise shall send a substantive response to written complaints within thirty days of their receipt and shall take steps to forward it. A shorter period may be established by law or regulation, a longer period may be established only by law. In the event of rejection of the complaint, the Entrepreneur must state the reasons for its rejection. The Entrepreneur must assign a unique identification number to each verbal complaint submitted by telephone or via an electronic communication service.

If the complaint is rejected, the Seller must inform the consumer in writing that, depending on the nature of the complaint, which body or conciliation body may initiate the proceedings.

The information must also include the competent authority and the consumer's place of residence, the seat of the conciliation commission in the place of residence, telephone and internet contact details and postal address. The information must also concern whether the company has made a general declaration of submission to the decision of the conciliation commission.

If we reject your consumer complaint, you have the right to contact the relevant local authority or conciliation commission in your place of residence indicated by you in your application.

The conciliation commission - unless the consumer requests a personal hearing - hears without personal presence, using an electronic device that provides simultaneous transmission of sound and image taking place online (hereinafter: online hearing). The company is obliged to cooperate in the conciliation commission procedure, we are obliged to submit our response in time to the conciliation commission's request to be sent to the conciliation commission. In the case of the online consumer dispute resolution system and the Act of 21 May 2013 amending Regulation 2006/2004/EC and Directive 2009/22/EU, excluding the application of Regulation No. 524/2013/EU of the European Parliament and of the Council, the entrepreneur is obliged to ensure the participation of a person entitled to conclude a settlement in the hearing. In the online hearing, the company's representative authorized to conclude a settlement must participate online. If the consumer requests a personal hearing, the company will conclude a settlement and his authorized representative must at least participate in the online hearing.

If a consumer dispute between the Seller and the consumer is not resolved through negotiations, the consumer is entitled to the following remedies:

Consumer Protection Procedure

A complaint can be filed with consumer protection authorities. If a consumer notices a violation of their consumer rights, they have the right to file a complaint with the authority competent for their place of residence or stay. After considering the complaint, the authority decides to conduct a consumer protection procedure. The tasks of first-instance administrative bodies are performed by the capital and district government administration offices competent for the consumer's place of residence or stay, a list of which is available here: https://www.kormanyhivatalok.hu/.

Court proceedings

The Customer is entitled to initiate legal proceedings to pursue his/her claims arising from a consumer dispute within the framework of civil proceedings in accordance with Act V of 2013 on the Hungarian Civil Code and the provisions of Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation body proceedings

If we reject a consumer complaint, they have the right to appeal to the competent authority at their place of residence or to the conciliation body indicated by them in the application. The condition for initiating proceedings before the conciliation body is that the consumer has made a direct attempt to resolve the dispute with the company in question.

The Conciliation Commission - unless the consumer requests a personal hearing - conducts an online hearing without personal presence and via an electronic device that provides simultaneous audio and video transmission (hereinafter: online hearing).

The company is obliged to cooperate in the conciliation procedure, in which we are obliged to send a response to the conciliation request within the specified deadline. Except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online system for the collection and processing of tax returns (OJ EU L 119, 30.05.2013, p. 1)

Resolution of consumer disputes and amendment of Regulation (EC) 2006/2004 and Directive 2009/22/EC, the company authorized to conclude a settlement at the hearing is obliged to ensure the participation of a person. In the online hearing, the representative of the company authorized to conclude the settlement must participate online. If the consumer requests a personal hearing, the representative of the company authorized to conclude the settlement must at least participate in the online hearing.

More information on the conciliation bodies can be found here: http://www.bekeltetes.hu More information on the conciliation bodies with territorial competence can be found here: https://bekeltetes.hu/index.php?id=testuletek

Contact details of some territorially competent conciliation bodies:

Budapest Conciliation Body Address: Budapest Jurisdiction: Budapest

Contact:

Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Postal address: 1253 Budapest, Pf.:10.

Phone: 06-1-488-2131

E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu

Baranya County Conciliation Body

Address: Pécs

Jurisdiction: Baranya County, Somogy County, Tolna County

Contact:

Address: 7625 Pécs, Majorossy I. u. 36. Phone: 06-72-507-154

E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu

Conciliation body of the Borsod-Abaúj-Zemplén district

Address: Miskolc

Jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County

Contact:

Address: 3525 Miskolc, Szentpáli u. 1.

Phone: 06-46-501-090

E-mail: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu

Conciliation body of the Csongrád-Csanád district

Address: Szeged

Jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County

Contact:

Address: 6721 Szeged, Párizsi krt. 8-12. Telephone: 06-62-554-250/118

E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu

Fejér County Conciliation Body

Address: Szekesfehervar

Jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County

Contact:

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone: 06-22-510-310

E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu

Conciliation body of the Győr-Moson-Sopron district

Address: Gyor

Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County

Contact:

Address: 9021 Győr, Szent István út 10/a. Phone: 06-96-520-217

E-mail: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Body

Address: Debrecen

Jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County

Contact:

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone: 06-52-500-710

E-mail: bekelteto@hbkik.hu Website: hbmbekeltetes.hu

Online Dispute Resolution Platform

Pest County Conciliation Body

Address: Budapest Jurisdiction: Pest County

Contact:

Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Telephone: 06-1-792-7881

E-mail: pmbekelteto@pmkik.hu Website :panaszrendezes.hu

The European Commission has set up a website where consumers can register to be able to resolve legal disputes related to online purchases by submitting an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, being prevented from doing so remotely.

If you want to make a complaint about a product or service you purchased online and don't necessarily want to go to court, you can use online dispute resolution.

On the portal, the user and the entrepreneur against whom the complaint has been filed may jointly choose the method of resolving the dispute and the body to which the user intends to apply for consideration of the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

According to paragraph (1) of section 1 of the Copyright Act LXXVI of 1999 (hereinafter: Copyright Act), the website qualifies as copyrighted material, and therefore all parts of it are protected by copyright. According to paragraph (1) of section 16 of the Copyright Act, unauthorized use of graphic and software solutions, computer programs of the website or use of any application that can be used to modify the website or any part of it is prohibited. All materials from the website and its database may be used, even with the written consent of the rights holder, only with reference to the website and with indication of the source. The rights holder is: Pit Box Kft.

Fogyasztó Barát Rating

We hereby inform Buyers that the Seller uses the Fogyasztó Barát rating system on its Website. The rating system does not allow for ratings of individual Products, but only of the Seller (Online Store). The following technical measures in the rating system ensure that only actual customers can submit ratings:

The system works independently of the online store that uses it in such a way that the rating WIDGET opens after the purchase and the ratings are stored by Fogyasztó Barát (JUTASA Kft.) in its own system.
Reviews can also only be submitted by actual customers by sending an email after purchase to the email address provided to Fogyasztó Barát.

An online store that uses a rating system has no technical ability to delete either ratings or reviews.

As a result of the above, the system only includes ratings and reviews from real customers and displays both positive and negative reviews without any distinction.

Other ratings

What do our fans think about us ?

We never hide: judge us anytime, anywhere. In fact, when we make changes, we always ask everyone to rate us and write to us if they ever encounter any problems. We can only make changes and progress if we pay attention to criticism ;-)

The ratings below were not made up by us, each of them can be found in an official source. And many more ;-) It is impossible that so many people can be wrong...

You can also write about us or read even more reviews on the following channels: Trustindex.io - https://www.trustindex.io/reviews/www.fansbrands.hu

Trustpilot.com - https://www.trustpilot.com/review/www.fansbrands.com Google - https://g.page/r/CY3Sy7_I1tthEB0/review

Facebook - https://www.facebook.com/fansbrands/reviews/?ref=page_internal

Separation, Code of Conduct

If any part of the GTC is legally incomplete or ineffective, the remaining parts of the contract will remain valid and the appropriate provisions will apply instead of the ineffective or invalid part.

The seller does not have a code of conduct in accordance with the Act on the prohibition of unfair commercial practices towards consumers.

Information about the operation of the Product containing digital elements and the applicable technical protective measures

The availability of servers providing data on the site is over 99.9% per year. All data content is regularly backed up, so in the event of a problem, the original data content can be restored. The data displayed on the site is stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of encryption, and hardware support built into the processor is used for their encoding.

Information on the essential properties of the Products

Information about the essential characteristics of the Products available for purchase on the Website can be found in the description of each Product.

Correction of data entry errors - Responsibility for the accuracy of the data provided

During the ordering process, before finalizing the order, you can change the entered data at any time (by clicking the Back button in your browser, the previous page will open, so that the entered data can be corrected even if the user has already moved to the next page). Please note that it is the user's responsibility to ensure the accuracy of the entered data, since the Products will be invoiced and delivered based on the data provided by the user. Please also note that an incorrectly entered e-mail address or the use of all the disk space connected to the mailbox may result in the confirmation not being delivered and the conclusion of the contract impossible. If the Buyer has finalized the order and discovers an error in the data provided, he must initiate the modification of the order as soon as possible. The Buyer may request the modification of an incorrect order via e-mail sent from the e-mail address provided by the Buyer when placing the order or by phone.

Use of the Site

The purchase is not subject to registration.

Product selection

By clicking on the product categories on the Site, you can select the desired product family and the individual Product within it. Clicking on each product will display its image, item number, description and price. When purchasing, you must pay the price indicated on the website.

Adding products to your cart

After selecting a Product, the User may place the Products in the selected quantity in the shopping cart by clicking the "Add to Cart" button, without any obligation to purchase or pay, as adding Products to the shopping cart does not qualify as an offer.

We recommend that you place Products in your shopping cart, even if you are not sure whether you want to buy individual Products, because this gives you an overview of the products you have selected at the time and you can view and compare them on the screen with just one click. The contents of the shopping cart can be modified at will until you finalize your order - until you click the "Place order" button - i.e. you can remove products from the shopping cart or place products in it that have not yet been purchased you can add additional products to the shopping cart or modify their quantity at will.

After adding the selected product to the cart, a separate window will appear with the information "Product has been added to the cart". If you do not want to select more products, click the "Go to cart" button. If you want to view the selected product again or add more products to the cart, click the "Back to products" button.

Viewing your cart

While using the Site, the user can check the contents of their cart at any time by clicking the "Your Cart" button at the top of the page. This gives you the option to remove products from the cart or change the desired quantity. After clicking the "Update Cart" button, the system displays information corresponding to the changed data, including the price of the Products added to the cart.

If you do not wish to select any further items, you can continue your purchase by clicking the "Proceed to checkout" button.

Providing customer data

After clicking the "Proceed to checkout" button, the contents of your basket will be displayed, as well as the full purchase price that must be paid if you purchase the selected Products. Select an option in the "Delivery Options" field, depending on whether you want to collect the ordered Products yourself (personal collection) or request delivery. If you select delivery, the system will indicate the delivery fee that must be paid if you place an order.

In the "User Data" text box you can enter your email address, and in the "Billing Data" text box - your name, address and phone number. In the "Delivery Details" text box, the system will automatically save the data you entered in the "Billing Data" field. If you request delivery to a different address, uncheck the appropriate box. Additional information can be entered in the "Additional Information" text box.

Viewing your order

After filling in the above text fields, you can continue with the order process by clicking the "Continue" button, or you can delete/modify the previously entered data by clicking the "Cancel" button and return to the cart content. After clicking the "Continue" button, you will be taken to the "Order Overview" page. This will display a summary of the data you have previously entered, including the cart content, user data, billing and shipping data, and the amount to be paid (this data can no longer be changed unless you click the "Back" button).

Finalizing the order (submitting an offer)

After making sure that the basket contains the Products that the User wants to purchase and the data has been entered correctly, the User can finalize the order by clicking the "Pay now" button. The information entered on the Website does not constitute an offer to conclude a contract made by the Seller. In the case of orders placed on the basis of these T&Cs, the User is the offeror.

By clicking the "Pay now" button, the user expressly confirms that his offer is considered to have been made and that his declaration, if confirmed by the Seller in accordance with these T&Cs, entails an obligation to pay. The user will be bound by his offer for a period of 48 hours. If the offer is not confirmed by the Seller in accordance with these T&Cs within 48 hours, the period of binding of the offer expires.

Order processing, conclusion of contract

The order can be placed at any time. The Seller will confirm the offer no later than the business day following the day the offer is sent. The agreement will be concluded when the confirmation email sent by the Seller becomes available in the User's email system.

Payment methods

Bank transfer

The User may pay for the Products by bank transfer.

Cash payment

If you wish to pay the order value upon receipt of the parcel, select the "Cash on delivery" payment method.

Payments by bank card

In our online store you can pay quickly and safely with your bank card

PayPal

PayPal is available to customers in over 200 countries as a simple and secure payment method.

PayPal has several advantages that make online shopping easier and faster while keeping your banking information safe:

Email address and password. That's all you need to pay or make a bank transfer via PayPal. You can leave your bank card in your wallet.

To make a payment, you do not need to deposit money into your PayPal account. All you need to do is link your bank card to your PayPal account, and you only need to do this once, at the beginning of the process.

PayPal is an internationally recognized payment method that guarantees secure transactions and allows you to pay for products online in 26 different currencies.

Join PayPal and make online payments easier.

Wordline Six Payment Service

Online payment solution.

More information: https://www.six-payment-services.com/en/home.html

Belt

You can choose the Stripe payment solution in your online store.

More information about Stripe in English can be found on this page.

Shipping methods, shipping charges

GLS courier service

The shipment will be delivered by the courier company GLS.

For more information, please visit: https://gls-group.com/PL/en/gls-contact/

GLS collection points

Door-to-door courier delivery is the most popular method of delivering online purchases, but the number of people choosing personal collection is growing every year. Customers can collect their ordered products conveniently, according to their own daily schedule, via GLS collection points, where they can pay in cash.

GLS collection points are located in easily accessible places such as shopping malls, gas stations, bookstores or other frequently visited stores. Most of them are open late and even on weekends, which is convenient for customers who want to pick up or drop off a parcel. GLS sends an email or SMS to notify the customer about the arrival of his parcel. The customer can pick up the parcel at any time within 5 working days, taking into account the opening hours of the given collection point.

More information can be found on the website.

Home delivery via standard UPS delivery

FansBRANDS® - The official shop for motorsport fans only in the European Union.

Delivery time: 4-8 business days

Free delivery over €150.

More information can be found on the website.

Home delivery by GLS in the EU

Shipping time 2-9 business days.

Your parcel will be delivered by GLS courier to the specified delivery address. You will receive an EMAIL notification with delivery details.

More information can be found on the website.

Deadline for completion

The general term for order fulfillment is a maximum of 30 days from the order confirmation. In the event of delay by the Seller, the Buyer is entitled to set an additional term. If the Seller fails to meet the additional term, the Buyer may withdraw from the contract. Delivery terms, which may differ from the general delivery term, are always indicated for each delivery method.

Reservation of rights, ownership clause

If the user has previously ordered Products but has not collected them (this does not apply to cases in which the user has exercised the right to withdraw from the contract) or if they have been returned to the Seller with the note "Uncollected", the Seller will only fulfil the order if the user has paid the full purchase price and delivery costs in advance.

The Seller may withhold delivery of the Product until it is certain that the price of the Products has been successfully paid using an electronic payment solution (including in the event that the price of the Products is paid by bank transfer and the Buyer transfers the purchase price in the currency of the Buyer's Member State and the Seller does not receive the full amount of the purchase price and the delivery fee due to conversion costs and other bank commissions and costs). If the price of the Product has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

Cross-border sales

The Seller does not distinguish between Buyers who make a purchase via the Website in the territory of Hungary and those who make a purchase outside the territory of Hungary but in the territory of the European Union. Unless otherwise stated in these GTC, the Seller ensures delivery/collection of Products in the territory of Hungary.

The provisions of these GTC will also apply to purchases outside Hungary, whereby for the purposes of this section "Buyer" means a consumer who is a citizen or resident of a Member State or a company established in a Member State and purchases products or uses services in the European Union exclusively for the purpose of end use. "Consumer" means a natural person acting outside the scope of his commercial, industrial, craft or professional activity.

The language of communication and purchase is primarily Hungarian, the Seller is not obliged to communicate with the Buyer in the language of the Buyer's Member State.

The Seller is not obliged to comply with non-contractual requirements, such as labelling or sectoral requirements, specified in the national law of the Buyer's Member State in relation to the relevant Products, nor to inform the Buyer of such requirements.

Unless otherwise agreed, the Seller applies the VAT applicable in Hungary to each Product. The Buyer may exercise its legal remedies in accordance with these T&Cs.

In case of using electronic payments, payment will be made in the currency specified by the Seller,

The Seller may withhold delivery of the Product until it is sure that the price of the Products and the delivery fee have been fully and effectively paid using an electronic payment solution (including in the case where the price of the Products is paid by bank transfer and the Buyer transfers the purchase price (delivery fee) in the currency of the Buyer's member state and the Seller does not receive the full amount of the purchase price and the delivery fee due to currency conversion costs and other bank commissions and costs). If the price of the Product has not been fully paid, the Seller may request the Buyer to supplement the purchase price.

In order to ensure delivery of the Product, the Seller provides Buyers from outside Hungary with the same delivery options as Buyers from Hungary.

If, in accordance with the GTC, the Buyer has the option to request delivery of the Product to the territory of Hungary or another EU Member State, Buyers from outside Hungary may also choose any delivery method indicated in the GTC.

If, in accordance with the GTC, the Buyer may choose to collect the Product, Buyers from outside Hungary may also choose this option.

Otherwise, the Buyer may request to organize the transport of the Product at his own expense. Buyers from Hungary are not entitled to choose this option.

The Seller will fulfill the order upon payment of the delivery fee, and if the Buyer fails to pay the delivery fee to the Seller or if the Buyer fails to organize the transportation of the Product on its own by the previously agreed deadline, the Seller will terminate the contract and refund the prepaid purchase price to the Buyer.

Consumer Information

Information on the right to withdraw from the contract by a Buyer who is a natural person

According to paragraph 3, paragraph 1, section 8:1 of the Hungarian Civil Code, only natural persons acting outside the scope of their profession, occupation or business activity qualify as consumers , and therefore legal persons are not entitled to exercise the right of withdrawal without justification.

According to Section 20 of Government Decree 45/2014 (II. 26.), consumers have the right to withdraw from the contract without justification. Consumers may exercise the right to withdraw from the contract within a specified period, which starts

a ) in the case of Product sales contracts,
aa ) on the day on which the Product,
ab) in the case of the sale of more than one Product, where each Product is delivered at a different time, when the Product was last delivered was received by the consumer or a third party, other than the carrier, indicated by the consumer, where this period is 180 days.

The withdrawal period specified in Government Decree 45/2014. (II. 26.) is 14 days, and an additional withdrawal period is voluntarily set by the Seller in these GTC, in addition to the period prescribed by law.

The provisions of this section are without prejudice to the consumer's right to exercise the right of withdrawal set out in this section also during the period between the date of conclusion of the contract and the date of receipt of the Product.

If the offer to conclude a contract was made by a consumer, the consumer has the right to withdraw from the offer, which ends the period of validity of the offer to conclude a contract.

Declaration of withdrawal from the contract, exercise of the consumer's right to withdraw from or terminate the contract

The consumer may exercise the right granted to him under Section 20 of Government Decree 45/2014 (II. 26.) by making an express declaration to that effect or by using the model declaration that can also be downloaded from the website.

Validity of the consumer's declaration of withdrawal from the contract

The right to withdraw from the contract is considered to have been exercised in time if the declaration was sent by the consumer in due time. This period is: 180 days.

In the event of withdrawal or termination in writing, it is sufficient to send the declaration of withdrawal or termination within 14 days.

The burden of proving that the consumer has exercised the right of withdrawal in accordance with this provision rests with the consumer.

After receiving it, the Seller is obliged to confirm the Buyer's declaration of withdrawal from the contract on an electronic data carrier.

Seller's obligations in the event of consumer withdrawal from the contract

Seller's obligation to return

If, in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, the Seller will refund the full amount paid by the Buyer as remuneration within 14 days, including the costs incurred in connection with the provision, such as the delivery fee. Please note that this provision does not apply to additional costs incurred as a result of choosing a delivery option other than the cheapest standard delivery method.

How the Seller Fulfills the Refund Obligation

In the event of withdrawal or termination of the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall return the refundable amount to the consumer using the same payment method used by the consumer. With the express consent of the consumer, the Seller may use another payment method, but the consumer may not be charged any additional fees in connection with this. The Seller shall not be liable for delays resulting from the consumer's incorrect and/or inaccurate indication of the bank account number or correspondence address.

Additional costs

If the consumer has expressly chosen a delivery option other than the cheapest standard delivery option, the Seller shall not be obliged to refund the costs incurred as a result of this choice. In such cases, our obligation to refund the costs shall only cover the indicated standard delivery charges.

Right to stay execution

The Seller may withhold the refund of the amount due to the consumer until the Product has been received back or until the consumer has provided proof of its return in an unambiguous manner; of these two deadlines, the earlier deadline is taken into account. We do not accept shipments sent cash on delivery or the "recipient pays" service.

Consumer obligations in the event of withdrawal or termination of the contract

Product return

If, in accordance with § 22 of Government Regulation 45/2014 (II. 26.), the consumer withdraws from the contract, he or she is obliged to return the Product or hand over the Product to the Seller or a person designated by the Seller to collect the Products, immediately, but no later than within fourteen days from the date of notification of withdrawal from the contract. The obligation to return is deemed to have been fulfilled on time if the consumer sends the Product before the expiry of this period.

Coverage of direct costs incurred in connection with the return of the Product

The direct costs of returning the Product are borne by the consumer. The Product must be returned to the Seller's address. If, after fulfilling the service, the consumer withdraws from the contract for the provision of services concluded outside the business premises or at a distance, they are obliged to pay the Entrepreneur a remuneration corresponding to the service provided until the time of withdrawal from the contract. Such proportionate amount due from the consumer is determined based on the total amount of remuneration specified in the contract, adding applicable taxes. If the consumer proves that the total amount determined in this way is too high, the proportionate amount will be calculated based on the market value of the services performed up to the date of termination of the contract. We inform you that we do not accept parcels sent cash on delivery or with the "recipient pays" service.

Consumer liability for depreciation

The Consumer is liable for any loss of value resulting from any use beyond that necessary to establish the nature, characteristics and functioning of the Product.

The right of withdrawal cannot be exercised in the following cases:

The Seller expressly states that the User cannot exercise the right of withdrawal in the cases listed in paragraph (1) of section 29 of Government Decree 45/2014 (II.26.):

after the full performance of the service, however, if the contract imposes on the consumer an obligation to pay, this exception may only be invoked if, before the commencement of the service, the consumer has expressly expressed his consent and acknowledged the fact that he will lose the right to withdraw from the contract once the contract has been fully performed by the Entrepreneur;
in relation to Products or services whose price or fee depends on fluctuations in the financial market over which the Entrepreneur has no influence and which are possible even within the period set for exercising the right to withdraw from the contract;
in the case of non-prefabricated Products, which have been manufactured based on the instructions and express request of the consumer, or in the case of Products that have been clearly tailored to the consumer's needs;
in the case of perishable Products or Products with a short shelf life;
in the case of Products in closed packaging which cannot be returned after opening the packaging due to health protection or hygiene reasons;
in the case of Products which, due to their nature, are inseparably mixed with other Products after delivery;
in the case of alcoholic beverages, the actual value of which depends on fluctuations in the financial market over which the Entrepreneur has no influence and the price of which was agreed by the parties at the conclusion of the sales contract, and the contract will be performed only after the thirtieth day from its conclusion;
in the case of service contracts in which the Entrepreneur contacts the consumer at the express request of the consumer in order to perform urgent repair or maintenance work;
in relation to the sale and purchase of audio and video recordings in a sealed package or copies of computer software, if the consumer has opened the package after delivery;
in relation to newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at public auction;
with the exception of housing services, in the case of contracts for the provision of accommodation, transport, car rental, catering or leisure services, if the contract specifies a date or period of performance;
in relation to digital content supplied on a non-physical data carrier, if the Seller has commenced performance with the express prior consent of the consumer and if the consumer, at the same time as granting this consent, has confirmed this fact in a declaration of the loss of the right to withdraw from the contract at the time of commencement of performance, and the Entrepreneur has sent the consumer confirmation.

Information on product liability and implied warranty regarding the guarantee of conformity of Products in the case of consumer contracts

This part of the consumer information has been prepared pursuant to paragraph (3) of section 9 of Government Decree 45/2014 (II.26.), with reference to Annex No. 3 to this Decree.

This Consumer Information applies only to Buyers who qualify as consumers; the rules applicable to Buyers who are not consumers are contained in a separate section.

The requirement of performance of the contract in the case of consumer contracts

The requirement for contractual performance in general for products and products containing digital elements sold under a consumer contract

At the time of execution, the Products and the execution must meet the requirements set out in Government Decree 373/2021 (VI.30.). In order for the performance to be contractual, the Product that is the subject of the contract must correspond to the description, quantity, quality and type specified in the contract, have the functionality, compatibility, interoperability, and other characteristics specified in the contract be suitable for any purpose specified by the consumer, of which the consumer informed the Seller at the latest at the time of conclusion of the contract and which the Seller accepted to have all the accessories and operating instructions specified in the contract, including start-up instructions, installation instructions and customer service support, and provide the updates specified in the contract. In order for the performance to be contractual in nature, the Product that is the subject of the contract must also be suitable for the purposes specified for the same type of Products in the law, technical standards or, in the absence of technical standards, in the applicable code of conduct; comply with the quantity, quality, performance and other characteristics that the consumer can reasonably expect, in particular in terms of functionality, compatibility, accessibility, continuity and safety, which are customary for goods of the same type, taking into account public statements, in particular those made in advertising or on the label, by the Seller, his representative or other persons involved in the sales chain about the specific characteristics of the Products; have all the accessories and instructions that the consumer can reasonably expect, including packaging and installation instructions, and comply with the characteristics and description of the Product presented as a sample or model, or made available in a trial version by the Entrepreneur before the conclusion of the contract. The product does not have to comply with the above-mentioned public statements if the Seller proves that it was not and need not have been aware of the public statement in question, the public statement in question had been appropriately corrected by the time the contract was concluded, or the public statement in question could not have influenced the copyright holder's decision to conclude the contract.

Requirement of fulfillment of contractual obligation in the case of sale of products under a consumer contract

The Seller's performance is defective if the product defect results from unprofessional start-up, provided that

the start-up is part of the sales contract and was carried out by the Seller or the Seller is responsible for it; or
the start-up must have been carried out by the consumer and the unprofessional start-up is due to deficiencies in the start-up instructions provided by the Seller or, in the case of Products containing digital elements, by the provider of digital content or digital services.

If, in accordance with the sales agreement, the product is launched by the Seller or the Seller is responsible in this respect, then the performance is deemed to have been fulfilled by the Seller after the launch has been completed.

If, in the case of a Product containing digital elements, the sales agreement provides that digital content or digital services are to be provided continuously for a specified period of time, the Seller shall be liable for a product defect related to the digital content if the defect arises or becomes detectable within two years of delivery of the product in the case of a continuous service provided for a period not exceeding two years.

Requirement of contractual performance in the case of sale of products containing digital elements under a consumer contract

In the case of products containing digital elements, the Seller shall ensure that the consumer is informed and receives updates regarding the digital content of the product or related digital service, including security updates, where updates are necessary to maintain the contractual nature of the product.

The seller shall ensure that updates are available for a period that the consumer can reasonably expect based on the type and purpose of the product and digital elements, as well as on the individual circumstances and nature of the contract, if the sales contract provides for a one-off supply of digital content or a digital service; or two years from the supply of the product, in the case of a continuous service, for a period not exceeding two years, if the sales contract provides for the continuous supply of digital content over a specified period.

If the consumer fails to install the updates provided within a reasonable period of time, the Seller shall not be liable for any defect in the product, provided that the defect results exclusively from the lack of an appropriate update, provided also that

The seller informed the consumer about the availability of the update and the consequences of the consumer not installing it; and
the failure of the consumer to install the update or the defective installation of the update by the consumer is not due to defects in the installation instructions provided by the Seller.

Defective performance cannot be established if the consumer received separate information at the conclusion of the contract that a specific feature of the product differs from the features specified in this document and this difference was separately and expressly confirmed by the consumer at the conclusion of the contract.

Contractual requirements for digital content sold under a consumer contract in the case of sales

The seller delivers and makes available digital content to the consumer. The parties differ in the absence of his agreement, the seller shall, without undue delay after the conclusion of the contract, provide the consumer with the latest digital content available at the time of signing the version of the contract.

The service is deemed to be provided when the digital content or - this is required for it to be accessed or is suitable for downloading - any solution for the consumer or on a physical or virtual device chosen for this purpose by the consumer.

The seller must ensure that the consumer is informed that the digital content is such updates - including security updates - that are digital content or that digital content is necessary to maintain the contractual nature of the service, as well as to receive them.

If, under the contract, digital content is supplied for a specified period, with regard to digital content, compliance of the performance with the contract must be ensured for the entire duration of the contract. If the consumer fails to install the updates provided by the Seller within a reasonable period, the Seller shall not be liable for a service failure if it is only a relevant update resulting from the lack of its application, provided that

The seller informed the consumer about the availability of the update and the consequences of its failure to install it by the consumer; and

the failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to the incompleteness of the installation instructions provided by the Seller.

Defective performance cannot be established if the consumer receives separate information at the time of conclusion of the contract that a specific feature of the digital content deviates from that specified in these requirements and the consumer must expressly state at the time of conclusion of the contract that this deviation is accepted.

The seller performs his obligation improperly if the defect of the service consisting in the delivery of digital content to the consumer results from the unprofessional integration of the digital content into his environment, provided that the integration of the digital content was carried out by the seller or the integration was carried out by the seller under his responsibility; the digital content must be integrated by the consumer and the unprofessional integration by the seller was caused by deficiencies in the integration instructions provided by

If the subject of the contract is digital content or a digital service provided continuously for a specified period of time, the Seller shall be liable for the digital content due to a defect if the defect occurs within the period specified in the contract or becomes recognizable.

If the contract concerns a single service or a series of individual service acts, until proven otherwise, it is to be assumed that from the date of performance of one within a year, the defect recognized by the consumer already existed at the time of performance. If the contract was not performed at the same time, the Seller is at fault if he proves that the consumer's digital environment does not comply with the technical requirements of the digital content or digital service and the contract informed the consumer in a clear and understandable manner before its conclusion.

The consumer is obliged to cooperate with the Seller in such a way that the Seller - technical from the point of view of the available devices and requiring the least intervention from the consumer using it - can ensure that the cause of the error is the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate after the Seller has informed about this obligation in a clear and understandable manner before the conclusion of the contract, the consumer bears the burden of proof that the defect identified within one year of the end already existed at the time of the end, the obsession with the service affected by the error identified during the term of the contract, the service during the period of implementation in accordance with the contract, was not in accordance with the contract.

Implied Warranty

In what cases can implied warranty rights be exercised?

In the event of defective performance of the contract by the Seller, the Customer may assert warranty claims in accordance with the provisions of the Hungarian Civil Code and, in the case of a consumer contract, Government Decree 373/2021 (VI.30.).

What rights do you have under an implied warranty claim?

Depending on your choice, you may be entitled to the following implied warranty claims:

The user may request repair or replacement, unless compliance with this warranty right is impossible or would result in disproportionate costs for the Seller compared to the alternative remedy. If the user has not requested or could not request repair or replacement, he may request a proportionate price reduction or, as a last resort, may withdraw from the contract.

The User is entitled to change the warranty entitlement of his/her choice to another one, and the User shall bear the costs of such change, unless it was justified or necessary due to the Seller's conduct.

In the case of a consumer contract, in the absence of proof to the contrary, any defect discovered within one year of delivery of a product or a product containing digital elements is presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the product or the defect.

In the case of used Products, the rights under the warranty and guarantee differ from the general principles. A faulty operation may also occur in the case of used Products, but the circumstances on the basis of which the consumer could expect the occurrence of specific defects should be taken into account. Due to obsolescence, the occurrence of certain defects is becoming more frequent, and therefore it cannot be expected that a used Product can be of the same quality as a newly purchased product. Therefore, the Buyer may claim his rights under the warranty only in relation to defects that go beyond the defects that result from the used nature of the Product and that arise independently of such nature. If the used Product is defective and the Buyer who is a consumer received information about this defect when purchasing, the Service Provider is not liable for the defect.

The Seller may refuse to bring the product into conformity with the contract if repair or replacement would be impossible or would result in disproportionately high costs for the Seller, taking into account all circumstances, including the value represented by the product in perfect condition and the seriousness of the breach of contract.

The consumer, depending on the seriousness of the breach of contract, may demand a proportional reduction in remuneration or even terminate the sales contract if the Seller has not performed the repair or replacement or has performed the repair or replacement but has not fulfilled, in whole or in part, the following conditions: The Seller shall collect the replaced product at its own expense if the repair or replacement requires the removal of a product which, in accordance with the nature and purpose of the product, was put into use before the defect was discovered, the obligation to repair or replace includes the removal of the product that does not conform to the contract and the launch of a replacement or repaired product or the cost of such removal and launch.

The Seller has refused to bring the product into conformity with the contract; a recurring defect in workmanship despite the fact that the Seller has attempted to bring the product into conformity with the contract; the gravity of the breach is so significant that it justifies an immediate reduction in price or immediate termination of the sales contract; or the Seller has not undertaken to bring the product into conformity with the contract or it clearly follows from the circumstances that the entrepreneur will not bring the product into conformity with the contract within a reasonable time or without significantly harming the consumer's interests.

If the consumer wishes to terminate the sales contract on the basis of defective performance, the burden of proving the immaterial nature of the defect rests with the Seller.

The consumer has the right to withdraw from the remaining part of the purchase price in whole or in part, depending on the seriousness of the breach of contract, until the Seller has fulfilled its obligation related to the conformity of the performance with the contract and defective performance.

As a general rule, the Seller will return the replaced product at its own expense if repair or replacement requires the removal of a product that, in accordance with the nature and purpose of the product, was put into use before the defect was discovered, the obligation to repair or replace includes the removal of the product that does not conform to the contract and the launch of a replacement or repaired product or bearing the costs of such removal and launch.

The reasonable period for repairing or replacing the product will be counted from the moment the Consumer notifies the company of the defect.

The consumer makes the product available to the entrepreneur so that the entrepreneur can repair or replace it.

A reduction in remuneration qualifies as proportionate if its amount is equal to the difference between the value of the product that the Consumer would have received if the Seller's performance had been contractual and the value of the product actually received by the Consumer.

The Consumer's right to withdraw from the sales contract under the warranty may be exercised by submitting to the Seller a declaration of intent to withdraw from the contract.

If the defect concerns only a specific part of the delivered product and the conditions for exercising the right to withdraw from the contract have been met with respect to that part, the Consumer may withdraw from the sales contract only in relation to the defective product, but may also withdraw from the sales contract in relation to any other product purchased together with the defective product if the Consumer cannot reasonably be expected to retain only products that are in conformity with the contract.

In the event that the Consumer withdraws from the sales contract in whole or in relation to part of the products delivered under the sales contract,

The Consumer will return the product to the Seller at the Seller's expense, and

The Seller will immediately refund the purchase price paid in respect of the product to the Consumer as soon as the Seller receives the product or proof of return of the product.

Within what time limit can claims be made under an implied warranty?

The user is obliged to report a defect immediately after its discovery. A defect reported within two months of its discovery will be deemed to have been reported immediately. However, it should be noted that no implied warranty claims can be asserted after the expiry of the two-year limitation period starting at the time of termination of the contract.

The limitation period does not include the duration of the repair during which the Buyer cannot use the Product in accordance with its intended purpose.

With respect to the product part that has been repaired or replaced, the limitation period for claims under the implied warranty starts anew. This rule also applies if a different defect occurs as a result of the repair.

If the subject of the contract between a consumer and a trader is a used product, the parties may agree on a shorter limitation period, but in no circumstances may a limitation period of less than one year be validly established.

Against whom can you bring an implied warranty claim?

The User may assert claims under the implied warranty against the Seller.

What are the other conditions for making claims under the implied warranty?

Claims under warranty within one year of service performance do not require any other conditions than reporting a defect, provided that it is proven that the Product was delivered by the Seller. However, after the one-year period starting from performance, the user is obliged to prove that the detected defect already existed at the time of performance.

Product liability

In what cases can product liability law be exercised?

In the event of a defect in a material item (Product), at the user's discretion, he or she may pursue warranty claims or product liability claims.

What rights do you have in connection with a product liability claim?

In a product liability claim, you may only request the repair or replacement of the defective Product.

In what cases does a Product qualify as defective?

A product qualifies as defective if it does not meet the quality requirements in force at the time of its introduction into circulation or if it does not have the properties contained in the description provided by the manufacturer.

What is the time limit for filing a product liability claim?

Product liability claims can be made within two years of the Product being put into circulation by the manufacturer. After this period, the user loses the right to make product liability claims.

Against whom and under what conditions can product liability claims be brought?

A product liability claim can only be brought against the manufacturer or distributor of the material item. When making a product liability claim, a product defect must be proven.

In what cases is the manufacturer (distributor) exempt from product liability?

The manufacturer (distributor) will only be released from product liability if he is able to prove that: he did not manufacture the Product or did not introduce the Product into circulation within the scope of his business activity, or according to the current state of knowledge, the defect was not detectable at the time of introducing the Product into circulation, or the defect of the Product results from the application of statutory or regulatory provisions specified by the authorities.

The manufacturer (distributor) only has to prove one of the above reasons.

Please note that you cannot assert an implied warranty claim and a product liability claim simultaneously and in parallel based on the same defect. However, if you successfully assert an implied warranty claim, you may assert a product liability claim against the manufacturer for the replaced Product or its repaired parts.

Guarantee

In what cases can you exercise your warranty rights?

In accordance with Government Decree 151/2003 (IX.22.) on the mandatory warranty for certain durable goods, the Seller has a warranty obligation in relation to the sale of new durable goods listed in Annex 1 to the Decree (e.g. technical goods, tools, machines), as well as their accessories and components to the extent specified in this Decree (hereinafter referred to, for the purposes of this section, collectively as consumer goods).

The rights resulting from the guarantee can be claimed using a guarantee card, which cannot be a condition for the consumer to return an open package of a consumer product. In the event of failure to make it available to the consumer, the guarantee card should be considered proven if the receipt confirming the payment of the mutual benefit - in the scope of a VAT invoice on general terms or a receipt issued in accordance with the provisions of law

- presented by the consumer. In such a case, the rights arising from the warranty can be claimed against a receipt confirming payment.

In addition, the Seller may voluntarily undertake a warranty obligation, in which case it must provide a warranty statement to the buyer qualifying as a Consumer.

The warranty statement must be made available to the Consumer on a durable medium no later than upon delivery of the product.

The warranty statement must contain the following elements: a clear statement that in the event of delivery of a defective product, the Consumer will be entitled to free exercise of the implied warranty rights granted to them under the law, which rights will not be affected by the warranty; the name and address of the guarantor; the procedure to be followed by the Consumer to make warranty claims; an indication of the product in respect of which the warranty is granted and the terms of the warranty.

What rights do you have under the mandatory warranty and when can you exercise them? Warranty rights

Based on the warranty rights, the Buyer may demand repair or replacement, demand a price reduction in cases provided for by law, and ultimately withdraw from the contract if the obligated party has not undertaken repair or replacement or has not fulfilled such an obligation within an appropriate time, taking into account the interests of the entitled party, or the entitled party has ceased to be interested in repair or replacement.

The Buyer, at its discretion, may pursue claims for repair directly at the Seller's registered office, at any place of business or branch, or at the repair service indicated by the Seller in the warranty card.

Deadline for filing a claim

Warranty claims can be made during the warranty period, which is in accordance with Government Decree 151/2003. (IX. 22.) the following:

one year for goods whose purchase price is PLN 100 but does not exceed PLN 1,000,
two years for goods whose purchase price is PLN 100 but does not exceed PLN 1,000,
three years for goods whose purchase price exceeds PLN 1,000.

Failure to meet the above deadlines will result in the expiry of warranty rights, and in the case of repair of consumer goods, the warranty period will be extended by the time during which the Buyer was unable to use the Product for its intended purpose due to the defect, counting from the date of handing the Product over for repair.

The warranty period begins on the day on which the consumer goods were delivered to the Buyer or on the day of commissioning, if this was carried out by the Seller or its representative.

If the Buyer orders the consumer goods to be put into operation after six months from delivery, the starting date of the warranty period is the day of delivery.

Warranty Claims Handling Policy

When organizing a repair, the Seller will make every effort to ensure that the repair is completed within 15 days. The repair period runs from the date of acceptance of the consumer product for repair.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

If during the first repair of consumer goods during the warranty period the Seller determines that the consumer goods cannot be repaired, the Seller is obliged to replace the consumer goods within eight days, unless the Buyer recommends otherwise. If the replacement of the consumer goods is not possible, the Seller is obliged to return to the Buyer within eight days the purchase price indicated on the proof of payment for the consumer goods presented by the consumer - an invoice or receipt issued in accordance with the Act on Goods and Services Tax.

By accepting the T&Cs, the Buyer also consents to receiving the necessary information electronically or in another manner enabling confirmation of receipt of the information by the Buyer.

If the Seller is unable to repair the consumer goods within 30 days: the repair may be carried out within a longer period provided that the Buyer has consented to this, or if the Buyer has not consented to the repair being carried out within a longer period or has not made a statement in this regard, the consumer goods must be replaced with new ones within eight days after the unsuccessful expiry of the thirty-day period, or If the Buyer does not consent to the repair being carried out within a longer period or has not made a statement in this respect, but the replacement of the consumer goods is also not possible, then the purchase price indicated on the invoice or receipt of the consumer goods will be refunded to the Buyer within eight days of the unsuccessful expiry of the thirty-day period.

If the consumer goods are defective for the fourth time, the Buyer is entitled to: demand that the Seller repair them, or instead of asserting a claim for repair, demand that the Seller reduce the purchase price proportionally in accordance with letter b) paragraph 2 of section 6:159 of Act V of 2013 on the Hungarian Civil Code, or instead of asserting a claim for repair, repair the consumer goods or have them repaired at the Seller's expense in accordance with letter b) paragraph 2 of section 6:159 of Act V of 2013 on the Hungarian Civil Code, or If the Buyer has not made use of these rights (repair, price reduction, repair of the consumer goods) or has not made a declaration in this respect, the consumer goods will be replaced within eight days or, if replacement of the consumer goods is impossible, the purchase price indicated on the invoice or receipt for the consumer goods will be refunded to the Buyer within eight days.

Consumer goods covered by a mandatory guarantee pursuant to Government Decree 151/2003, which are installed with a permanent connection, weigh more than 10 kg or which cannot be transported as hand luggage in public places.

Transport must be repaired, with the exception of vehicles, at their place of operation. If the repair cannot be carried out at the place of business, the entrepreneur or, in the case of a claim made directly at the repair service, the repair service organizes the dismantling and assembly, as well as the delivery and return of the consumer goods.

Warranty exceptions

The provisions of this document under the heading "Warranty Claims Policy" do not cover electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, cars, caravans, campers, camper trailers, trailers and motorboats.

However, also in the case of these Products the Seller is obliged to make every effort to fulfil the repair claim within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

What is the relationship between the warranty and other warranty rights?

Warranty rights exist alongside warranty rights (product liability and implied warranty), but the fundamental difference between general warranty and guarantee rights is that the burden of proof is more favourable to the consumer in the case of a guarantee.

The seller's voluntary warranty obligation during the mandatory warranty period may not contain conditions that are more unfavourable to the consumer than the rights resulting from the provisions on the mandatory warranty. However, later on, the conditions of the voluntary warranty are optional, but the warranty may not affect the consumer in this case either - thus covering the existence of rights based on an additional warranty.

Exchange request within three business days

The claim for replacement within three working days also applies to purchases in online stores. The claim for replacement within three working days can be claimed for new consumer goods under Government Decree 151/2003. (IX. 22.), which states that if a person claims a replacement within three working days, the Seller shall consider that the Product was defective at the time of sale and shall immediately replace the Product.

In what cases will the Seller be released from his warranty obligation?

The seller will be released from his warranty obligation only if he proves that the cause of the effect occurred after the performance was made.

Please note that you cannot assert implied warranty claims and warranty claims or product liability claims and warranty claims based on the same defect at the same time, but you are otherwise entitled to warranty rights independently of your warranty rights.

Product liability and implied warranty information regarding the guarantee of conformity of Products for non-consumer Buyers

General Principles Regarding Implied Warranty Rights

A buyer who does not qualify as a consumer may, at his or her option, assert the following implied warranty claims:

The User may request repair or replacement, unless the application of the warranty right chosen by him is impossible or would result in disproportionate costs for the Seller compared to the alternative remedy. If the User did not request or could not request repair or replacement, he may request a proportionate reduction in remuneration, may repair the defect himself or have it repaired at the Seller's expense or, as a last resort, may withdraw from the contract.

The User has the right to make modifications, unless it was justified or necessary due to the Seller's conduct.

For buyers who do not qualify as consumers, the time limit for asserting claims under the implied warranty is 1 year from the date of performance (delivery).

Product Liability and Warranty

Product liability rights and rights arising from mandatory warranties only apply to purchasers who qualify as consumers.

If the Seller provides a voluntary warranty for the Product, it will indicate this separately when purchasing the Product.

If the manufacturer provides a manufacturer warranty that also covers purchasers who do not qualify as consumers, then such claims can be pursued directly against the manufacturer.